Delivery Information

Orders are processed on a preorder basis to ensure maximum freshness.

We currently ship within Singapore only but we are working to include new countries.

You will be contacted via Whatsapp on the morning of the delivery. Our logistics partner will then do their best to contact you prior to the delivery via the contact details you provided at the time of purchase should there be no answer at the door during the time of delivery.

Please ensure that there is someone at home during the delivery. Should you be unavailable due to various last-minute reasons, please contact us before the delivery day (Tues/Fri), 12pm, upon receiving our Whatsapp message. Upon successful delivery, you will be asked to sign against our logistic form.

 

Please also ensure that the address given is complete and includes the unit number (if any). Should you be uncontactable during the delivery time, do take note that an additional charge of $8 will be incurred for another delivery attempt.

Delivery Options

Home/Office Delivery

Delivery Schedule

Every Tuesday:

6pm - 10pm

for orders made before the previous

Thursday, 6pm

Every Friday:

6pm - 10pm

for orders made before the previous Tuesday, 6pm


No delivery service on Public Holidays.

Fees

Flat Rate per order:

 

SGD 8 within Singapore

All orders above SGD 30 enjoy FREE DELIVERY.

Example of delivery schedule:

Additional delivery information:

Urgent delivery?
Please contact info@kosmodehealth.com or +65 8760 0263 and we will try out best to accommodate your request.

How can I track my delivery?
Depending on your day of order, we will send you a Whatsapp notice of your delivery on the next following Thursday. Our delivery partner will also be contacting you should you be unreachable at the door.


My order has not arrived?


Please get in touch with us through email or Whatsapp and we will look into the issue immediately.

I was not there to receive my items. Will I get charged for a re-delivery?


Yes, a standard delivery charge of $8 has to be made before any re-delivery will be made.

Example of rescheduling:

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