If the wrong item, or an expired one is shipped to you
Please contact us within 5 days for pickup and/or replacement. No delivery fee will be charged.
Replacements or refunds for defective items
Replacement or refunds for defective items will be given under the following conditions:
- The goods are expired upon receipt
- The tamper-proof seal is broken upon receipt of goods or other reasons to doubt if the goods are safe for consumption*
- Missing item(s) or receipt of the wrong goods
*If you have reason to suspect the integrity of our product, please do not consume it and contact our team for assistance. Should the tamper-proof seal be broken upon receipt of goods, please immediately refuse delivery and inform the delivery staff (if applicable); and contact our team within 5 days of receiving your order to arrange for a replacement.
Damaged, wrong or missing packs reported within 5 days are replaced free. Please include your order details and a photo of the items received.
Additionally, please note that:
- Only products purchased on w0wnoodle.com may be returned for replacement.
- Item(s) must be returned in their original purchase condition within 5 days with an unbroken tamper-proof seal.
The First Bowl Promise
Your first order is covered by the First Bowl Promise. Cook a pack within 7 days of delivery. If ProTEGO® isn't for you, tell us and keep the other packs. You choose: your money back, or a voucher worth 10% more that you can give to anyone.
It covers your first order on our website of 10, 20 or 40 packs, one per household. The voucher is valid for 3 months and used once. Delivery fees are not refunded.
Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products, except under the First Bowl Promise above.
Please contact us for any further enquiries!
Missing items
If your order goes missing, our Customer Service Team can assist you. Please reference your order number with all communications with us.
If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.