In the rare case that an incorrect or expired item has been shipped to you, please contact us within 7-day for pickup and/or replacement as needed. No delivery fee will be charged for this service.

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In the case of an error in website data, our Customer Service team will contact you to fix the error without any extra charge from your side.

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Replacement or refunds for defective items will be given under the following conditions:​

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• The goods are expired upon receipt

• The tamper-proof seal is broken upon receipt of goods or other reasons to doubt if the goods are safe for consumption*

• Missing item(s) or receipt of the wrong goods

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*If you have reason to suspect the integrity of our product, please do not consume it and contact our team for assistance. Should the tamper-proof seal be broken upon receipt of goods, please immediately refuse delivery and inform the delivery staff (if applicable); and contact our team within 2 working days of receiving your items to arrange for a replacement.

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Additionally, please note that:

• Only products purchased on www.w0wnoodle.com may be returned for replacement.

• Item(s) must be returned in their original purchase condition within 5 working days with an unbroken tamper-proof seal.

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Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products. Please contact us for any further enquiries.

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Missing Items

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If your order goes missing, our Customer Service team can assist you. Please reference your order number with all communications with us.

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If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

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You will be required to sign a delivery receipt at the time of delivery.