When you trust us with your information it is not only our responsibility to ensure that your trust is not legally or technically breached, but that you also feel assured of your confidentiality and have real transparency of information and choices. Our Privacy Policy complies with the Singapore Personal Data Protection Act 2012.

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By visiting the W0W® website or by providing us with your personal data whether by way of such website or by any other means whatsoever, you accept and consent to the terms of our Privacy Policy.

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This Privacy Policy explains how we use any personal information we collect about you when you use our website. Kindly contact us at w0w@kosmodehealth.com if you have any questions.

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What information do we collect?

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We collect information that you directly provide to us, such as:

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• Personal information. When you register your details with us, be it to make a purchase, enquiry, or subscribe to our updates, we may request certain information in order to facilitate your use of our services. The provision of certain personal data by you to us such as your name, email address, address, credit card details, and such other information may be indicated as compulsory in order for W0W® to perform relevant services such as order fulfilment. Your Personal Data is collected by various means including via forms you complete, transactions made, subscriptions, or through the use of cookies.

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• Device information. We collect information from your devices (computers, mobile phones, tablets, etc.), including information about how you interact with our services or website and those of our third party partners and information that allows us to recognise and associate your activity across devices and services. This information includes device specific identifiers and information such as IP address, cookie information, mobile device and advertising identifiers, browser information, operating system type and version, mobile network information, device settings and software data. We may recognise your devices to provide you with personalised experiences and advertising across the devices you use.

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• We also collect information when you voluntarily (opt in to) provide personal identification information, complete surveys, post to community forums and provide feedback.

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• We may also collect information about you indirectly via user referrals and third parties. For example, when you connect your account to third party services in using a third party partner (like Facebook or Google). Information from publicly-available sources or from advertisers about your experiences with their offerings may also be collected.

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How do we use this information?

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We will not share or disclose your information to anyone except as described in this privacy policy.

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• We use personally identifiable information in order to give you a more enjoyable, convenient user experience and to help us identify and/or provide information, products or services that may be of interest to you.

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• We use your personally identifiable information to support and enhance your use of this website and its features, including without limitation: fulfilling your enquiry or order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Website. We may also track your past purchases to provide you with personalised service. In addition, we may notify you about new services or special promotional programs, or send you offers or information.

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• We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

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• We use non-personally identifiable information in the aggregate, to improve this website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information. You will receive notice when your personally identifiable information might be provided to any third party for any reason other than as set forth in this Privacy Policy, and you will have an opportunity to request that we not share such information.

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• We create analytics and reports for external parties, including partners, publishers, advertisers, apps and third parties regarding the use of and trends within our services and ads, including showing trends to partners regarding general preferences, the effectiveness of ads and information on user experiences. These analytics and reports may include aggregate or pseudonymised information. We share your information with our internal data processors and Google Analytics in order to do the above stated activities. Our data processors are under signed compliance contracts to not share your information and only to use it for the purposes stated on this page.

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Marketing & Communications

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If you have opted in to receive further information from us, we may contact you via email to inform you of new products and offerings, contests, promotions, or general information about W0W® and KosmodeHealth Singapore.

 

You can unsubscribe from our email communications at any time. If you no longer wish to receive communications from us, please email us at w0w@kosmodehealth.com.

 

Please rest assured, W0W® does not share your personal contact information with any parties outside of the organization.

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Children's Privacy

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We do not intend to transact directly with anyone we know to be under the age of 18. If you are under the age of 18, kindly obtain the consent of a parent or guardian before using our site, and request they create an account or make an order on your behalf instead. 

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Only those over the age of 18 should provide their personal data to us, and by providing any Personal Data to us, you declare that you are over the age of 18.

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Access to Your Information & Requests For Correction

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You have the right to request a copy of the information or delete/erase the information we hold about you. If you would like a copy of some or all of your information please email us at w0w@kosmodehealth.com. We may charge you a small fee for this service.

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In the event where there are inaccuracies in your personal information, you have the right to request that we correct or remove information from our database or website. Inversely, we may also contact you to request that you update your profile and information to ensure that your personal information is accurate and up to date.

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Under certain conditions, you have the right to request that we erase your personal data; restrict or object to the processing of your personal data; that we transfer the data we have collected to another organisation, or directly to you.

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Please make all requests in writing to w0w@kosmodehealth.com. It may take up to 14 days for the team to process and respond to your request.

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Third Party Data Sharing

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Our website uses Google Analytics (an analytics service provided by Google, Inc). Google Analytics uses cookies which help us analyse how users interact with and use the website(s) in order to help us improve the functionality and experience of our website(s). You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of this by going to the Google Analytics opt-out browser add-on for more information: https://tools.google.com/dlpage/gaoptout

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Other Websites

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Please note that while our website contains links to other websites, this Privacy Policy only applies to the W0W® website alone. While we assess the sites we choose to link to or partner with, each organisation has their own privacy, data and cookie policies. When you link to other websites from our site, we strongly recommend that you read their privacy policies as well.

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Changes To Our Privacy Policy

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We keep our Privacy Policy under regular review and we will place any updates on this webpage. We will not be sending any communication on updates so please visit the page for the updated Privacy Policy.

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This Privacy Policy was last updated on 14 Dec 2022.